Policy

Commitment:

Our solutions are NOT magic. They require dedication from you! If you make a purchase but don’t put in the required effort, you will not fully benefit from the amazing results.

Scheduling:

Scheduling is on a first come, first served basis. We do our best to accommodate diverse schedules, but we currently do not have 24/7 live coach access. Availability does fill up for coach support, especially for Skype/FaceTime appointments. Promptness is essential. Arriving late to any session (video conferencing or phone) may result in lost time. That time will not be made up or refunded. Just like your time, the time of our coaches is valuable too. Any time scheduled and wasted is time that could have been available for someone else. Failure to reschedule with at least 48 hours notice may result in loss of the session without a refund. Exceptions may be made on a case by case bases.

Refund Policy:

Our primary goal is to help our clients. If you are unsatisfied, for any reason, reach out and let is know. Email us at info@epigenwellness.com. We want to hear from you so we can make things better!

We do not provide a money back guarantee. Why?

1) We want to help. If you reach out to us, we will work with you, and do our best to find a solution. Clicking a refund button would leave you with a refund, but not a solution to the bigger issue – the reason you purchased in the first place.

2) Our services are provided as soon as possible after payment is received. We pay our expenses, and we are unable to recoup those costs after the services are provided to you. We want to keep our prices as low as possible so more people are able to afford our services and get the help they need.

3) Our services require action on your end in order work. If you don’t follow through, it won’t work. We are committed to you and will provide the purchased services, and hope you choose to do your part as well.

4) If you still feel as if you should be refunded, please see the first paragraph of our refund policy. Contact us about your unique situation.